I've always called in orders and gotten great service.
My only complaint would be one order of bags from 3-5 years ago. I swear that every 5-6 bags of one particular size, there's a pin hole leak, which makes early morning bulk bagging a PITA. It's not really Jehmco's fault - it's the manufacturer of the bags, and I didn't discover this until many, many months after my order, so I never took it up with them. Thankfully I'm almost through that lot of bags and am hopeful that the next order won't have that issue.