First things first, the Festae issue is over. Any more posts by you regarding this are going a little beyond civil behavior and will result in your involuntary removal from the site (ie. you'll be banned).
There are a couple of comments that I'm going to make, and then we're all going to move on.
# 1 Dale occasionally rubs people the wrong way. He'll be the first one to admit it, and we've even discussed it. That being said, there is a difference between confidence and arrogance. The guy has a lot of experience in the aquarium hobby and business and is very willing to share that knowledge.
# 2 According to you in one sentence, the guys make things right after correcting an error and the next they're arrogant and have superiority complexes. To me, this sounds like you weren't given the attention you thought you deserved, and now it's sour grapes.
# 3 While I don't know squat about festae, it would not surprise me if there are differences within the species to where each one does not look exactly the same. This could be due to collection point, selective breeding, and diet.
# 4 After a discussion with Dale, he indicated that then entirety of your attempting to notify him of the perceived mislabeling of the fish was while he was helping another customer. Perhaps if you had waited a few minutes, this entire issue could have been avoided.
Again, I do not want or expect any answers, rebuttals, etc. Time to move on.